Privacy Policy

Zibra Labs, Inc. · Effective Date: October 21, 2026

Introduction

Zibra Labs, Inc. ("Zibra Labs") provides clustering software for a distributed runtime for post-training. Customers run Zibra Labs software in their own cloud accounts.

We understand that you care about your personal privacy, and we take that seriously. This Privacy Policy describes Zibra Labs' practices for collecting and using your personal data, and sets out your privacy rights. We will update this Privacy Policy as we adopt new personal data practices.

Data Protection Officer

Zibra Labs is headquartered in San Francisco, California, in the United States. Zibra Labs has appointed an internal data protection officer to contact with any questions or concerns about Zibra Labs' personal data policies or practices. To exercise your privacy rights, please contact the data protection officer:

Zac Policzer
Zibra Labs, Inc.
3150 18th St #256, San Francisco, CA 94110
privacy@zibralabs.ai

Personal information we collect

Zibra Labs software runs in customers' own cloud accounts, so Zibra Labs collects a limited amount of information:

• billing contact information, such as name, work email address, company name, and billing address
• cluster telemetry from Zibra Labs software, such as resource usage, performance metrics, and error reports
• account information for users of the Zibra Labs console, such as name and work email address

We use this information to provide, bill for, support, and improve our services. Zibra Labs may use anonymized and aggregated telemetry to improve its services.

We do not sell personal information to anyone and share it only with third parties who help deliver our services.

Use of the Zibra Labs website

The Zibra Labs website does not set its own cookies or use analytics. Pages load fonts from Google Fonts, and the home page loads the Cal.com booking widget, so Google and Cal.com receive your IP address and browser information when those pages load. If you book a call through the website, Cal.com handles the booking, and the name, email address, and other details you enter are shared with Zibra Labs so that we can schedule and hold the call.

When and how we share information with third parties

The personal information Zibra Labs collects is stored in databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.

Zibra Labs uses the following sub-processor: Amazon Web Services, Inc., cloud hosting, United States.

We do not otherwise reveal your personal data to persons or businesses outside Zibra Labs for their independent use unless: (1) you request or authorize it; (2) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; or (5) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also disclose aggregated information about our services that does not identify any individual to our partners and service providers.

Transferring personal data to the U.S.

Zibra Labs is headquartered in the United States, and information we collect about you is processed in the United States. By using Zibra Labs services, you acknowledge that your personal information will be processed in the United States.

Depending on the circumstance, Zibra Labs processes personal data with your consent, to perform a contract with you, or for Zibra Labs' legitimate interests where those interests do not override your rights and freedoms. Zibra Labs uses personal data only in a manner consistent with your relationship with Zibra Labs and the practices described in this Privacy Policy.

For more information or if you have any questions, please contact us at privacy@zibralabs.ai.

Data subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

This Privacy Policy is intended to provide you with information about what personal data Zibra Labs collects about you and how it is used.

If you wish to confirm that Zibra Labs is processing your personal data, or to have access to the personal data Zibra Labs may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Zibra Labs might have received the data from Zibra Labs; what the source of the information was (if you didn’t provide it directly to Zibra Labs); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Zibra Labs if it is inaccurate. You may request that Zibra Labs erase that data or cease processing it, subject to certain exceptions. You may also request that Zibra Labs cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Zibra Labs processes your personal data. When technically feasible, Zibra Labs will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Zibra Labs will provide you with a date when the information will be provided. If for some reason access is denied, Zibra Labs will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at privacy@zibralabs.ai. If you are located in the European Economic Area or the United Kingdom, you may also lodge a complaint with your local data protection authority.

Data storage and retention

Your personal data is stored on the servers of the cloud hosting provider Zibra Labs engages, located in the United States. Zibra Labs retains customer data for the duration of the customer's business relationship with Zibra Labs and deletes it within ninety (90) days after that relationship ends, unless law requires longer retention. Zibra Labs may delete any personal data it controls upon verified request from data subjects or their authorized agents. For more information on where and how long your personal data is stored, and on your rights of erasure and portability, please contact us at privacy@zibralabs.ai.

Children's data

We do not knowingly attempt to solicit or receive information from children.

Questions, concerns, or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Zibra Labs, Inc.
Attn: Privacy
3150 18th St #256, San Francisco, CA 94110
privacy@zibralabs.ai